Aim For Excellence: Zero Defect

Committing To Professionalism and Exceeding Customer Satisfaction

by: Melvin R. Royo

It is one of the few quotes which always motivates us at Truth Verifier Systems, Inc. (TVSI). Our President, Capt. Conrado G. Dumlao, always reminds us with his quotable quotes. Those quotes, though sometimes sounds ridiculous, have truly proven to be effective when being practiced properly for the company’s successes.

All establishments are aiming for customer satisfaction, no doubt about it. But at TVSI, the associates have different points of view. Our President has instilled in our minds to aim for a more worthwhile one – exceeding customer satisfaction. Since our company is service-oriented, it is essential that we put the interest of our customers first before anything else. We commit to handling the job satisfactorily – better, cheaper and faster. It is always our desire to see our customer coming back to our office, not to complain about our services, but to avail of our services again. Other clients also even refer more potential clients to try our expertise.

It is with great determination to establish a perfect harmony as a TEAM – Together, Everyone, Achieve, Miracles. We are a team trying to work together and always committed to do the best to extend quality service. A service company that does not only meet the expectations of the customers but something that could deliver much more than what is expected. We are often told not to be contented with being very good but to always aim for excellence.

Quality control is an important technique. Each associate is tasked to ensure an extensive excellent service to the customers. In one way or another, each department has the responsibility to check and correct any flaws or shortcomings that may arise during the period of the job. Erroneous reports and poor quality service would definitely affect the interests of the customers. Only excellent service can satisfy the customers; thereby maintaining a harmonious relationship with them. It is because of them that our company remains in existence. We depend on the customers for the survival and for company growth and development. Therefore, we must always aim to commit to rendering exceeding customer satisfaction.